Customer Care

Clear answers before you order.

Are products available to order now?

No. The initial product line is still in development. Prices and planned bundle sizes are displayed for preview and online orders are not yet being accepted.

What sizes are planned?

The planned line includes 3 mL, 10 mL, and 30 mL vial formats. See the Preserved Laboratory Water Guide for composition, packaging, and research-use details.

Which bundles and prices are planned?

Planned 3 mL bundles are 5 for $24.99, 10 for $44.99, and 25 for $99.99. Planned 10 mL bundles are 5 for $39.99, 10 for $69.99, and 25 for $159.99. Planned 30 mL bundles are 2 for $29.99, 5 for $64.99, and 10 for $109.99. Prices are previews only until ordering opens.

What information will appear on the product label?

Final labels are planned to identify the product, vial size, contents, lot number, expiration date, and research-use restrictions. Final supplied labeling will control.

What does the planned formulation contain?

The planned formulation is a preserved laboratory water solution containing purified water with 0.9% benzyl alcohol added. Final specifications and labeling will control the product supplied.

What are the products intended for?

Laboratory research only. They are not for human or animal use and not for injection. They are not offered as drugs, medical treatments, food, cosmetics or diagnostic products.

Can you provide dosing or administration instructions?

No. G&C Reconstix does not provide medical advice, dosing, administration or human/veterinary-use guidance.

Will products be batch tested?

The product line is in development. Any available quality-control or test documentation will be identified for the applicable product and lot before release. We do not currently claim independent laboratory testing, sterility, purity certification or manufacturing certification. Rely only on documentation specifically issued for the product and lot supplied.

How should products be stored?

Follow the storage conditions printed on the final product label and any documentation supplied with the product. Do not rely on general website information in place of the applicable label.

What are the shipping charges?

Planned standard U.S. shipping is $7.99 for qualifying retail orders under $99 and free for qualifying retail orders of $99 or more after discounts and before tax. Volume and wholesale shipping will be quoted separately.

What is the return policy?

Unopened, unused products may be eligible for return within 30 days after delivery. Damaged, incorrect or missing items should be reported within 7 days. See the complete Returns & Refunds Policy.

Do organizer orders require research-use confirmation?

No. An organizer-only order will follow the standard retail checkout path because it contains an empty storage accessory only. Age and research-use confirmations are planned only for carts containing a research solution. Mixed carts will follow the research-solution checkout path.

Do you offer wholesale purchasing?

Planned volume pricing applies to orders of 100–999 vials. Orders of 1,000 or more may qualify for custom wholesale pricing. Inquiries may be sent to support.gcreconstix@gmail.com. Availability, buyer eligibility and written terms will apply.